Terms & Conditions

Terms & Conditions Golden Optics — Effective Date: May 2026

1. Introduction

Welcome to Golden Optics. By visiting our website or purchasing from our online or physical store, you agree to be bound by these Terms & Conditions. Please read them carefully before placing an order or using our services.

2. About Us

Golden Optics is an eyewear brand based in Punjab, Pakistan, offering eyeglasses, sunglasses, contact lenses, and accessories through our online store and physical location.

3. Products & Pricing

All prices displayed on our website are in Pakistani Rupees (PKR) and are inclusive of applicable taxes unless stated otherwise. We reserve the right to update prices at any time without prior notice. Product images are for illustration purposes — actual colors and finishes may vary slightly.

4. Orders

By placing an order, you confirm that the information you provide is accurate and complete. We reserve the right to cancel or refuse any order at our discretion, including in cases of pricing errors, stock unavailability, or suspected fraudulent activity. You will be notified promptly if your order is cancelled.

5. Payment

We accept the following payment methods:

  • Cash on Delivery (COD) — available across Pakistan
  • Online Payment — via debit/credit card or bank transfer

Full payment must be received before your order is dispatched for online payments. For COD orders, payment is collected upon delivery.

6. Shipping & Delivery

We deliver across Pakistan only. Delivery times vary by location but are typically 3–7 business days. Shipping charges, if any, will be displayed at checkout. Golden Optics is not responsible for delays caused by courier services or circumstances beyond our control.

7. Exchange Policy

We offer exchanges only — no cash refunds. To be eligible for an exchange:

  • The request must be made within 7 days of receiving your order
  • The item must be unused, in its original condition, and in original packaging
  • Prescription lenses and contact lenses are not eligible for exchange once dispensed
  • Items purchased during sale or promotions may not be eligible for exchange

To initiate an exchange, contact us via WhatsApp at +92 322 391 6313 or email us at info@goldenoptics.com. We will guide you through the process.

8. Prescription Eyewear

Customers are responsible for providing accurate prescription details. Golden Optics will not be liable for any discomfort, vision issues, or errors resulting from an incorrect prescription supplied by the customer. We recommend getting a professional eye test before ordering prescription lenses.

9. In-Store Purchases

For purchases made at our physical store, all sales are considered final unless the item is found to be defective. Exchange requests for in-store purchases are subject to the same conditions outlined in Section 7.

10. Intellectual Property

All content on the Golden Optics website — including logo, images, text, and design — is the property of Golden Optics and may not be copied, reproduced, or used without written permission.

11. Limitation of Liability

Golden Optics shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our liability is limited to the value of the order in question.

12. Privacy

We respect your privacy. Any personal information collected during purchases or sign-ups is used solely to process your order and improve your experience. We do not sell or share your data with third parties.

13. Changes to These Terms

We may update these Terms & Conditions from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our website or services after changes are made constitutes your acceptance of the new terms.

14. Contact Us

If you have any questions about these Terms & Conditions, please reach out: